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Terms of Use / Privacy Policy

By placing an order on moltenusa.com, you acknowledge your agreement to Molten’s terms of use and privacy policy as clearly stated in the full agreements and as defined on this page . If you do not fully understand or have a question regarding the information in these agreements, please contact Molten by calling 1-800-477-1994 before placing an order.


Right of Refusal

Molten reserves the right, at its sole discretion, to cancel or refuse any order for any reason. Some situations that may result in your order being cancelled or refused are: (i) limitations on quantities available for purchase; (ii) inaccuracies or errors in product or pricing information on the Website; or (iii) our inability to confirm or obtain authorization for charges to your credit card. We may also require additional verifications or information before accepting any order. Molten will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit in the amount of the charge to your credit card.


Shipping

Please note, shipping charges are automatically calculated by moltenusa.com and are not always accurate for rural areas of the US. At this time, the website will NOT calculate shipping to Canada. If you are in Canada and would like to place an order, please contact Molten USA customer service. In rare cases, an additional shipping charge may be required to complete your purchase. If necessary, you will be contacted by Molten USA within 1-business day to confirm your order and shipping charges.

For questions, shipping quotes, and expedited shipping availability, please contact Molten customer service by calling 1-800-477-1994 during normal business hours, or via email at customerservice@moltenusa.com.


Promotional Codes

Promotion codes are only valid on online orders placed through moltenusa.com during the promotional period. There will be no adjustments made to past purchases. Discounts may only be applied to the specified products and do not apply to shipping (unless otherwise stated), taxes, or additional fees.


Returns and Refunds

Website

Returns and refunds on purchases made on website:

Products purchased from moltenusa.com may be returned or exchanged within 30 days of purchase, as long as products are in new condition and returned in original packaging. Please allow up to 30 days to process returns and refunds. A restocking fee may apply. Shipping costs will remain the responsibility of the buyer, unless the return is due to fulfillment error. In that case, shipping will be arranged by Molten USA. For more information on returns and refunds, please contact customerservice@moltenusa.com.

Non-website

Returns and refunds (non-website):

If you have purchased a Molten product from one of our many dealers and retailers, please contact the respective dealer/retailer for more information on returns and refunds that fall outside of product warranty. All regular returns and refunds MUST be made through the original reseller.


Bulk Orders

For bulk orders, we encourage you to contact your Molten sales representative so that they can connect you to a Molten dealer in your area. For more information please email customerservice@moltenusa.com


International Orders

At this time, Moltenusa.com only fulfills website orders placed from within the United States The website will NOT calculate shipping to Canada. If you are in Canada and would like to place an order, please contact Molten USA customer service. International customers may place orders through their local authorized Molten distributor - Distributor List