Return & Refund Policy
Returns and refunds on purchases made on website - Products purchased from moltenusa.com may be returned or exchanged within 30 days of purchase, as long as products are in new condition and returned in original packaging. Please allow up to 30 days to process returns and refunds. A restocking fee may apply. Shipping costs will remain the responsibility of the buyer, unless the return is due to fulfillment error. In that case, shipping will be arranged by Molten USA. For more information on returns and refunds, please contact email@example.com.
Returns and refunds (non-website) – If you have purchased a Molten product from one of our many dealers and retailers, please contact the respective dealer/retailer for more information on returns and refunds that fall outside of product warranty. All regular returns and refunds MUST be made through the original reseller.
Warranty - Molten offers limited warranties on many of our products when they are purchased within the United States and Canada and undergo normal usage.* While our products have a very low defect rate, occasionally there is a need to replace or return a product based on a manufacturer’s defect. If you believe that your product falls within our warranty (as specified on the individual product page), please contact firstname.lastname@example.org. We will request that you provide detailed photos of the item, including all angles and a close-up of the valve panel, so that we can confirm the date of manufacture.
*Please note that the usage of balls in mechanical coaching aids, such as serving/ball machines, fall outside of normal usage and void Molten’s product warranty. Damaged product will not be replaced.
If you have further questions regarding our return and refund policy, please contact Molten USA.